Business phone systems, Gold Coast
A phone system that follows your people, not your desks.
A cloud phone system rings your extension on your mobile, laptop or desk phone. You keep your numbers, and we can look after the network they run on too.
- Anywhere Mobile, laptop, browser, desk phone
- Kept Your existing numbers move across
- Set up for you Chosen to suit how you work
How a cloud phone system works
One number, ringing on every device.
Whoever picks up first gets the call, and the caller cannot tell whether you are at your desk, at home or on the road.
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01
Your extension goes where you go
The app on your mobile, laptop or browser rings with the desk phone. Same number, wherever you are.
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02
Calls follow rules
Who rings first, who picks up next and what happens after hours, all set up once and easy to change.
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03
Handsets become optional
Keep desk phones where they earn their place, like reception. Most people just use the app.
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04
New starters take minutes
Adding a person or a second site is a few settings, not a technician and a cable.
- iPhone and Android
- Windows and Mac
- Any browser
- Desk handset
Features
What a business phone system does.
The six features that change how your day goes, set up around how you answer calls.
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Call menus
Press 1 for accounts, press 2 for service, with different routing at lunch, after hours and on public holidays.
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Ring groups
Ring the whole sales team at once, or one after another, so a call is never stuck on one desk.
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Queues and hold
Callers wait in order with your own hold message, not a busy tone.
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Voicemail to email
Messages land in your inbox, so you can deal with them from anywhere.
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Call recording
On where you need it, set up around the rules that apply in your state.
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Call reporting
See calls answered and missed, wait times and your busiest hours.
Call quality
Clear calls are a network job.
Whether calls sound right is decided by the firewall, the wifi and the connection, not the phone system.
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Calls are the first thing to suffer
A download can slow down and recover. A call cannot, so a busy connection shows up as choppy, dropped calls first.
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Usually nobody owns the problem
The phone company blames the internet and the internet provider blames the phones. You are stuck in the middle.
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Better with one team on both
When we look after your network too, calls get priority on the firewall and the wifi is set up for voice. A call that sounds wrong has nobody to pass it to.
Moving over
Switching phone systems, without the stress.
The new system is built beside the old one, so the switch is a scheduled step, not a leap.
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01
Map your calls
We write down your numbers and where every call goes today, and you sign off on it.
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02
Keep your numbers
Your existing numbers move across. We handle the paperwork with the carriers.
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03
Build and test
The new system is set up beside the old one, and the switch is booked out of hours.
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04
Show your team
Staff are walked through it in person, and we are on hand the first morning.
Business phone system questions
What is a VoIP phone system?
VoIP, or voice over internet protocol, means your calls travel over your internet connection instead of a traditional phone line. A cloud phone system is VoIP with the system itself hosted online, so there is no phone box in a cupboard to maintain and your extension works on any device.
Can we keep our existing phone numbers?
Yes. Your numbers move across to the new system, so what is on your signage, vehicles and invoices still rings. We handle the paperwork with the carriers and book the switch out of hours.
What happens to our calls if the internet goes down?
It is planned before it happens. Calls can divert to mobiles, a backup connection or another answering point, set up in advance so nobody is deciding in the middle of an outage.
Do we need to buy new handsets?
Often not many. Some existing handsets can be reused, and most staff end up using the app on their computer or mobile. Where a desk phone earns its place, like reception, we will say so, and we can supply handsets and headsets, quoted separately.
Can staff take calls from home?
Yes, that is most of the point. The same extension rings on their mobile, laptop or browser, and the caller cannot tell where they picked up.
Can you look after our phones if someone else does our IT?
Yes. We can support your phone system and licensing on its own. Your network stays with whoever looks after it now, and if call quality needs a fix there, we will work with them on it.
Is the phone system part of a managed IT agreement?
No, phones are quoted separately, because they carry their own call costs and hardware. Plenty of clients have both, and get one point of contact for the lot.
How much does a business phone system cost?
It depends on which system suits you, how many calls it needs to handle at once and what your calls need to do, so you get a quote before anything starts. Compare it against your whole current bill, because line rental, on site hardware and per site charges often disappear.
Bring your last phone bill.
Thirty minutes, no obligation. We will look at how your calls work today and what you are paying for them in full.
Or send us a message
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