Remote is the job, not the fallback
Monitoring, patching, security and backups happen over the wire whoever you use. A provider in your suburb does the same thing from their desk.
IT support, Brisbane
Brisbane IT support from people who answer the phone.
We look after Brisbane businesses from the Gold Coast. Most managed IT is remote and always has been, and when a job genuinely needs somebody in the room, we come up.
- Since 2020 Operating across South East Queensland
- Australian Support answered here, never offshore
- On site In Brisbane when the job needs it
Sound familiar
The obvious question.
Why use a provider based an hour south? Fair question, and here is the honest answer rather than the marketing one.
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Are we going to be the client that always comes second to the local ones?
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What happens when something needs hands on it and nobody is in the building?
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Is this just a Gold Coast company pretending to have a Brisbane office?
No, we will not claim a Brisbane office we do not have. Monitoring, patching, security, Microsoft 365, backups and most support tickets never needed anybody in the room. The part that does is what we drive up for, and we will tell you at the start if somebody closer suits you better.
Why us
Why Brisbane businesses use us anyway.
What makes IT support good has very little to do with how far away the office is.
Never just a ticket number
The same people every time, who already know what you run. Rarer, and worth more, than a postcode.
Australian support
You reach somebody here who speaks plainly and sorts it out. No offshore queue.
Security in the base plan
Essential Eight aligned, in every plan. Not a premium tier sold to you after something goes wrong.
On site when it earns the trip
New sites, server work, cabling, a move. Planned rather than scrambled, which suits you better anyway.
Pricing you can check
A fixed monthly plan from a published price. Work out roughly what we cost before you ring.
The honest comparison
Same capability, different experience.
Much the same capability. A very different experience on the day you actually need help.
| What is being compared | Coast IT | Larger outsourced providers |
|---|---|---|
| Who you speak to | The same local people, who know your setup | Whoever picks up the queue |
| Where support comes from | Australia | Often an offshore help desk |
| When something breaks | Owned by somebody who knows your business | Logged, queued, escalated |
| On site when it is needed | Yes, we are local | Limited, or chargeable |
| How it is explained | Plain English | Jargon and account layers |
| What it costs | Published rates and a fixed monthly plan | Ring us for a quote |
Plenty of larger providers are very good at this. If you have five hundred staff across four states, that is genuinely not us. This is for the businesses the second column keeps letting down.
What you get
Everything, from one local provider.
One fixed monthly plan from $119 per user, per month excluding GST, with what it covers written down before you sign anything.
Monitoring and maintenance
Watched around the clock. Most faults are fixed before anyone notices.
Cyber security included
Endpoint protection, email filtering, dark web monitoring and staff training. Essential Eight aligned, not an upsell.
Microsoft 365
Licensing, email security, permissions and support across your whole tenancy.
Cloud and backup
Daily backups of your servers and Microsoft 365, held in Australia for seven years.
Help desk and on site
Phone, remote and in person, from the same people each time.
Technology Business Reviews
A written roadmap and a budget, so a replacement is a decision rather than an emergency.
Where we are
Being straight about the distance.
We are an hour south of the CBD and we will not dress that up as a local office. If your setup genuinely needs somebody on site every week, we will say so and point you elsewhere.
Across Brisbane and the corridor
Remote support anywhere, and on site through these when the job calls for it.
- Brisbane CBD
- Fortitude Valley
- Milton
- Woolloongabba
- Mount Gravatt
- Sunnybank
- Springwood
- Logan
- Beenleigh
- Yatala
- Ormeau
- Coomera
Book a time
Worth a conversation?
Pick a time and we will go through what you are running and whether we are the right fit from where we are. If somebody closer would serve you better, we will say so.