The same people every time
Not a queue that hands you to whoever is free. You get to know them, and they get to know what you run.
Managed IT support, Brisbane
Brisbane IT support that actually knows your name.
Managed IT for Brisbane businesses. Australian support, the same people every time, and when something breaks, somebody who already knows your setup.
- Since 2020 Across South East Queensland
- Australian Never offshore
- Named A technician who knows you
Sound familiar
The questions worth asking a provider.
Not the price. These three decide whether support is any good, and they are the ones nobody thinks to ask until something has already gone wrong.
Do we get the same people every time? Yes. You get a named technician who knows your setup, rather than a queue that hands you to whoever picks up first.
Does anybody there know how our setup works? What you run, where it sits and how it is configured is written down and kept current. It is the reason a fix does not start with twenty questions.
What if the person who knows us is away? The records do not leave with them. Your environment is documented centrally rather than remembered, so whoever picks it up has the same picture.
Why us
Why Brisbane businesses use us.
What makes IT support good has very little to do with the postcode on the invoice.
Your setup written down
What you run, where it sits and how it is configured, kept current in one place. It is the reason a fix does not start with twenty questions.
Australian support
Somebody here answers, explains it in plain English and stays with it until it is done.
Watched before it breaks
Monitoring, patching and backups run continuously, so most of what would have become your problem is dealt with first.
Security in the base plan
Essential Eight aligned and included, rather than a premium tier offered to you after something has already happened.
Pricing you can check
A fixed monthly figure from a price published on this site. Work out roughly what we cost before you ring.
The honest comparison
Same capability, different experience.
Much the same capability. A very different experience on the day you actually need help.
| What is being compared | Coast IT | Larger outsourced providers |
|---|---|---|
| Who you speak to | The same local people, who know your setup | Whoever picks up the queue |
| Where support comes from | Australia | Often an offshore help desk |
| When something breaks | Owned by somebody who knows your business | Logged, queued, escalated |
| On site when it is needed | Yes, we are local | Limited, or chargeable |
| How it is explained | Plain English | Jargon and account layers |
| What it costs | Published rates and a fixed monthly plan | Ring us for a quote |
Plenty of larger providers are very good at this. If you have five hundred staff across four states, that is genuinely not us. This is for the businesses the second column keeps letting down.
What you get
Everything, from one local provider.
The base package, from
$119
per user, per month, excluding GST
Every line beside this is in the base package. Nothing here is a tier you get moved up to after something goes wrong.
- Unlimited network and server support
- A named local technician
- Guaranteed response times
- Critical alerts picked up after hours
- Client portal access
- 24/7 monitoring and alerts
- 24/7 cyber security team
- Managed endpoint protection
- Enterprise email filtering and protection
- Web protection
- DNS health monitoring
- Dark web monitoring
- Staff security awareness training
- Daily cloud server backups
- Daily Microsoft 365 backups
- Workstation and server patching
- Preventive maintenance
- Documentation of your technology environment
- Technology Business Reviews
And more, all of it set out in full before you sign anything.
What clients say
The part we cannot write ourselves.
Great local IT support. Coast IT is responsive, reliable, and incredibly easy to work with. They genuinely take the time to understand my business and go above and beyond to help with any technical needs. Highly recommend.
Jackson O'NeillLance Peter Group · TugunI've been working with Tane at Coast IT for over a year now. Tane's been very professional, incredibly supportive and super quick to respond. I've really appreciated having someone I can trust support me when I need it.
Natalie BeachMindswell Therapy · Burleigh HeadsWe've had Tane looking after us for a while now and they've been great. Security, day to day support, and getting our phones sorted so we can work from the desk or on the road. Quick to respond and everything just works.
Anita JoyMana Kit Homes · Nerang
Where we are
Where we are, plainly.
We are based on the Gold Coast and look after businesses across South East Queensland, Brisbane included.
Across Brisbane and the corridor
The areas we cover through Brisbane and down the corridor.
- Brisbane CBD
- Fortitude Valley
- Milton
- Woolloongabba
- Mount Gravatt
- Sunnybank
- Springwood
- Logan
- Beenleigh
- Yatala
- Ormeau
- Coomera
Book a time
Worth a conversation?
Pick a time and we will go through what you are running and whether we are the right fit. If somebody else would serve you better, we will say so.