Genuinely local
Based here, not a national chain with a satellite office. On site when it matters.
Managed IT support, Gold Coast
Gold Coast IT support that actually knows your name.
Australian support, the same people every time, and when something breaks, somebody who already knows your setup.
- Since 2020 On the Gold Coast
- Australian Never offshore
- On site Coolangatta to Coomera
Sound familiar
The reason most businesses stay put.
Not loyalty. Switching feels like a hassle, and these are the three worries that come up every time.
Will switching cause downtime? No. The new setup is built and proven alongside the old one, and nothing cuts over until it works. Most staff notice nothing on the day.
What if our provider will not hand things over? That is our problem rather than yours. We deal with them directly, document everything we are handed, and audit what they did not tell us. You never chase them again.
How much work is this for us? We handle the bulk of the handover and work alongside you on the parts that genuinely need your call. You make the decisions, we do the lifting.
Why us
Why Gold Coast businesses switch.
The systems and security of a much larger provider, run by people who know your business.
Never just a ticket number
The same people every time, who already know what you run. No explaining it again from the start.
Australian support
You reach somebody here who speaks plainly and sorts it out. No offshore queue.
Security in the base plan
Essential Eight aligned, in every plan. Not a premium tier sold to you after something goes wrong.
Proactive, not reactive
Monitored around the clock. Most of what we do, nobody in your office ever sees.
Pricing you can check
A fixed monthly plan from a published price. Work out roughly what we cost before you ring.
The honest comparison
Same capability, different experience.
Much the same capability. A very different experience on the day you actually need help.
| What is being compared | Coast IT | Larger outsourced providers |
|---|---|---|
| Who you speak to | The same local people, who know your setup | Whoever picks up the queue |
| Where support comes from | Australia | Often an offshore help desk |
| When something breaks | Owned by somebody who knows your business | Logged, queued, escalated |
| On site when it is needed | Yes, we are local | Limited, or chargeable |
| How it is explained | Plain English | Jargon and account layers |
| What it costs | Published rates and a fixed monthly plan | Ring us for a quote |
Plenty of larger providers are very good at this. If you have five hundred staff across four states, that is genuinely not us. This is for the businesses the second column keeps letting down.
What you get
Everything, from one local provider.
The base package, from
$119
per user, per month, excluding GST
Every line beside this is in the base package. Nothing here is a tier you get moved up to after something goes wrong.
- Unlimited network and server support
- A named local technician
- Guaranteed response times
- Critical alerts picked up after hours
- Client portal access
- 24/7 monitoring and alerts
- 24/7 cyber security team
- Managed endpoint protection
- Enterprise email filtering and protection
- Web protection
- DNS health monitoring
- Dark web monitoring
- Staff security awareness training
- Daily cloud server backups
- Daily Microsoft 365 backups
- Workstation and server patching
- Preventive maintenance
- Documentation of your technology environment
- Technology Business Reviews
And more, all of it set out in full before you sign anything.
What clients say
The part we cannot write ourselves.
Great local IT support. Coast IT is responsive, reliable, and incredibly easy to work with. They genuinely take the time to understand my business and go above and beyond to help with any technical needs. Highly recommend.
Jackson O'NeillLance Peter Group · TugunI've been working with Tane at Coast IT for over a year now. Tane's been very professional, incredibly supportive and super quick to respond. I've really appreciated having someone I can trust support me when I need it.
Natalie BeachMindswell Therapy · Burleigh HeadsWe've had Tane looking after us for a while now and they've been great. Security, day to day support, and getting our phones sorted so we can work from the desk or on the road. Quick to respond and everything just works.
Anita JoyMana Kit Homes · Nerang
Where we are
Where we actually are.
The office is on the Gold Coast and so are we. Nobody is flying in from another state or booking a visit for a fortnight away.
Across the Gold Coast
On site through the region, with remote support whenever it is quicker.
- Coolangatta
- Tweed Heads
- Currumbin
- Palm Beach
- Burleigh Heads
- Miami
- Mermaid Beach
- Broadbeach
- Robina
- Carrara
- Surfers Paradise
- Southport
- Nerang
- Ashmore
- Helensvale
- Coomera
Book a time
Ready to talk about switching?
Pick a time and we will go through what you are running now and whether moving is worth it. If it is not, we will tell you that.