Genuinely local
Based here, not a national chain with a satellite office. On site when it matters.
IT support, Gold Coast
Gold Coast IT support that actually knows your name.
A managed IT provider based on the Gold Coast. Australian support, the same people every time, and when something breaks you talk to somebody who already knows your setup.
- Since 2020 Operating on the Gold Coast
- Australian Support answered here, never offshore
- On site Coolangatta through to Coomera
Sound familiar
The reason most businesses stay put.
Not loyalty. Switching feels like a hassle, and these are the three worries that come up every time.
-
What if switching causes downtime, right when we cannot afford any?
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Our current provider holds all the passwords and all the knowledge. What happens to that?
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We do not have time to run an IT handover on top of everything else.
All three are the right questions. Handling them in the background, without your staff having a bad week, is the job. We have done it before.
Why us
Why Gold Coast businesses switch.
The systems and security of a much larger provider, run by people who know your business.
Never just a ticket number
The same people every time, who already know what you run. No explaining it again from the start.
Australian support
You reach somebody here who speaks plainly and sorts it out. No offshore queue.
Security in the base plan
Essential Eight aligned, in every plan. Not a premium tier sold to you after something goes wrong.
Proactive, not reactive
Monitored around the clock. Most of what we do, nobody in your office ever sees.
Pricing you can check
A fixed monthly plan from a published price. Work out roughly what we cost before you ring.
The honest comparison
Same capability, different experience.
Much the same capability. A very different experience on the day you actually need help.
| What is being compared | Coast IT | Larger outsourced providers |
|---|---|---|
| Who you speak to | The same local people, who know your setup | Whoever picks up the queue |
| Where support comes from | Australia | Often an offshore help desk |
| When something breaks | Owned by somebody who knows your business | Logged, queued, escalated |
| On site when it is needed | Yes, we are local | Limited, or chargeable |
| How it is explained | Plain English | Jargon and account layers |
| What it costs | Published rates and a fixed monthly plan | Ring us for a quote |
Plenty of larger providers are very good at this. If you have five hundred staff across four states, that is genuinely not us. This is for the businesses the second column keeps letting down.
What you get
Everything, from one local provider.
One fixed monthly plan from $119 per user, per month excluding GST, with what it covers written down before you sign anything.
Monitoring and maintenance
Watched around the clock. Most faults are fixed before anyone notices.
Cyber security included
Endpoint protection, email filtering, dark web monitoring and staff training. Essential Eight aligned, not an upsell.
Microsoft 365
Licensing, email security, permissions and support across your whole tenancy.
Cloud and backup
Daily backups of your servers and Microsoft 365, held in Australia for seven years.
Help desk and on site
Phone, remote and in person, from the same people each time.
Technology Business Reviews
A written roadmap and a budget, so a replacement is a decision rather than an emergency.
Where we are
Where we actually are.
The office is on the Gold Coast and so are we. Nobody is flying in from another state or booking a visit for a fortnight away.
Across the Gold Coast
On site through the region, with remote support whenever it is quicker.
- Coolangatta
- Tweed Heads
- Currumbin
- Palm Beach
- Burleigh Heads
- Miami
- Mermaid Beach
- Broadbeach
- Robina
- Carrara
- Surfers Paradise
- Southport
- Nerang
- Ashmore
- Helensvale
- Coomera
Book a time
Ready to talk about switching?
Pick a time and we will go through what you are running now and whether moving is worth it. If it is not, we will tell you that.