Managed IT
Networks, servers, devices and cloud, watched around the clock. Most problems are fixed before anyone notices.
Gold Coast · Proactive managed IT
We sort it before you notice it broke.
Most providers wait for the phone to ring. We watch, patch and fix in the background, so most problems never reach your desk.
Gold Coast based · Gold Coast to Brisbane · no offshore helpdesk
Open and recent
- Mailbox not syncing on a laptop Resolved Yesterday
- New starter setup for Tuesday Scheduled Tue
- Printer offline in reception In progress 11:04
- Access to the shared drive Resolved Mon
99 %
Ticket resolution satisfaction
<30 min
First response on a ticket
2020
Looking after Gold Coast businesses since
What we do
Four things we handle so you don't have to.
Cyber Security
A 24/7 security team, Essential Eight aligned hardening, and staff who know what a dodgy email looks like.
Cloud Solutions
Microsoft 365, cloud phones and file storage, with backups that get tested rather than just scheduled.
IT Strategy
Regular reviews that plan migrations and upgrades around your budget, before the ageing server dies.
Who we work with
Businesses that cannot afford to be down.
Professional services
Accountants, brokers and legal practices. Client data you cannot afford to lose, and obligations that expect you to prove how it is handled.
Allied health
Patient records, practice management software and privacy obligations that are not optional.
Small to medium businesses
Five to twenty staff, a mix of laptops, phones and a server or two, and nobody in-house whose actual job is IT.
Independent schools
Term dates, budget cycles, duty of care and the January device churn. School IT runs on a different calendar to every other business.
What clients say
The part we cannot write ourselves.
Great local IT support. Coast IT is responsive, reliable, and incredibly easy to work with. They genuinely take the time to understand my business and go above and beyond to help with any technical needs. Highly recommend.
Jackson O'NeillLance Peter Group · Burleigh HeadsWe've had Tane looking after us for a while now and they've been great. Security, day to day support, and getting our phones sorted so we can work from the desk or on the road. Quick to respond and everything just works.
Anita JoyMana Kit Homes · Nerang
How it works
Four steps, in this order.
-
01
Discover
We get to know the business first: what you do, who does what, and what has been quietly driving everyone mad. Then every device, licence and bit of network gear.
-
02
Design
We build the roadmap together: what gets sorted now, what comes next, what waits. Your goals lead and the tech follows, in writing, before anyone touches anything.
-
03
Deliver
The work gets done in an order that does not stop you trading. Riskiest things first, disruptive things after hours, and you always know what is coming.
-
04
Maintain
Monitoring, patching and support from then on. You hear from us before something breaks, and we revisit the roadmap as the business changes.
Pricing
From $119 per user, per month
excluding GST
Most IT companies keep their pricing behind a form. We think you should be able to work out whether we're a fit before you talk to anyone. Priced per user, per server and per site, so it tracks what you actually run. One predictable monthly figure, worked out in front of you. Nothing waits to be discovered on an invoice.
One hour of ad hoc support without an agreement is $150. Everything listed here, per user, is $119 for the month.
Included in every agreement
- Unlimited network and server support
- A named local technician
- Guaranteed response times
- Critical alerts picked up after hours
- Client portal access
- 24/7 monitoring and alerts
- 24/7 cyber security team
- Managed endpoint protection
- Enterprise email filtering and protection
- Web protection
- DNS health monitoring
- Dark web monitoring
- Staff security awareness training
- Daily cloud server backups
- Daily Microsoft 365 backups
- Workstation and server patching
- Preventive maintenance
- Documentation of your technology environment
- Technology Business Reviews
And more, all of it set out in full before you sign anything.
Outside an agreement
Projects, out of scope work, and anyone without an agreement are billed hourly.
| Rate | With agreement | Without |
|---|---|---|
| Business hours Mon to Fri, 9am to 5pm | $120/hr | $150/hr |
| After hours Outside 9am to 5pm, plus weekends and public holidays | $180/hr | $220/hr |
| Emergency Two hour minimum | $240/hr | $300/hr |
All rates in AUD and exclude GST.
Local
Based on the Gold Coast, not routed offshore.
Coast IT is a Gold Coast business. We look after clients from Tweed Heads up through the Gold Coast and into Brisbane, which means someone can be standing in your office rather than reading a script to you over the phone.
Read our storyService area
- Brisbane Onsite
- Gold Coast Based in Burleigh
- Tweed Heads Onsite
Start here
Find out what is actually exposed
Start with the Cyber Risk Scorecard. Free, 2 minutes, and you get a score back straight away with the gaps ranked. If you want the full picture after that, the Security Snapshot goes six areas deep and comes back inside 48 hours.
Security Snapshot
$297
inc GST
Back in 48 hours
-
Network vulnerability scan
Open ports, unknown devices, ageing firmware and misconfigured rules, scanned the way an attacker would.
-
Microsoft 365
Secure Score, multi factor coverage, admin accounts, mail forwarding rules and licence usage.
-
Email and domain
Whether SPF, DKIM and DMARC are set correctly, and whether anyone can send mail as you.
-
Endpoints
Outstanding patches, antivirus status, encryption, drive health and local admin exposure on every device.
-
External domain and website
Certificates, exposed services, missing security headers and known vulnerabilities on anything public facing.
-
Dark web monitoring
Breach databases searched for credentials tied to your domain, so you know which logins are circulating.
Questions we get asked
How quickly will someone actually get back to me?
For a new enquiry, we call back within one business hour, Monday to Friday between 9am and 5pm. Existing clients are covered by SLAs written into the agreement, and first response on a ticket is inside 30 minutes.
What does Coast IT actually do?
Three things, and they run together. We keep your systems running smoothly: monitoring, scheduled patching, and a helpdesk where you get a person. We keep them secure: multi factor, endpoint protection, email hardening, Essential Eight alignment, and backups that get tested rather than assumed. And we plan ahead, so replacements land in a budget rather than as a surprise. Most of it happens before it becomes your problem, which is the difference between managed IT and ringing someone after something breaks.
What does it cost?
An agreement is priced per user, per server and per site, so it tracks what you actually run rather than a flat figure that happens to suit us. Day to day support is included, so you are not watching the clock every time you ring. The published hourly rates apply to projects, to out of scope work, and to anyone without an agreement. We work the monthly figure out from your real setup rather than quoting a per seat number blind.
Do I end up talking to an offshore helpdesk?
No. Coast IT is a local Gold Coast business, so whoever picks up already knows your setup. There is no overseas call centre, no tier one script and no handover.
Which areas do you cover?
Onsite covers the Gold Coast, Brisbane and Tweed Heads. The Gold Coast is home, so getting onsite there is straightforward, and we cover the run north into Brisbane and south to the border. Remote support is available Australia wide, so a second site or staff working outside that stretch are still looked after.
Do you replace our internal IT team?
Only if that is what you want. Some clients have nobody in house, so we are the entire IT function. Others have their own person or team and we work alongside them, covering what they do not have the time or the tools for. Usually that is specialist work, security monitoring, and alerting that runs outside business hours so nobody in house has to sit watching for it. We fit around what you already have.
I already have an IT provider. Is it still worth a conversation?
The Security Snapshot is built for exactly that situation. $297 including GST, back with you inside 48 hours, and it tells you what is actually exposed right now. It works well as a second opinion, and there is no obligation to change anything afterwards.
Let's have a look at your setup.
Thirty minutes, no obligation, plain answers. We will talk through what you have got and what is not working.
Or send us a message
Got it, thanks.
Somebody will read this properly and come back to you. We get back to you within one business hour, Mon to Fri, and if you have sent it in the evening or over the weekend it will be the next business morning.
If something is down right now, do not sit and wait on us. Ring 1300 025 110 and we will pick it up.
That did not send.
Something went wrong at our end, so please ring 1300 025 110 or (07) 5638 1255, or email info@coastit.au. We would rather hear from you than lose the message.