Gold Coast · Proactive managed IT
Most providers wait for the phone to ring. We monitor your systems, patch them on a schedule, and deal with most things before they land on your desk. Local to the Gold Coast, no offshore helpdesk, and current with what is actually happening in security right now.
Gold Coast based · Gold Coast to Brisbane · no offshore helpdesk
Proactive managed IT, not reactive
98 %
Ticket resolution satisfaction
8 min
Average first response on a ticket
2020
Looking after Gold Coast businesses since
What we do
01
Your networks, servers, devices and cloud, watched around the clock by someone who actually knows your setup. Most problems get solved before anyone in your office notices there was one.
02
A 24/7 cyber security team watching for threats, Essential Eight aligned hardening, and staff who know what a dodgy email looks like. A firewall that is configured, not just installed.
03
Microsoft 365, your cloud phone system and your file storage, with backups that get tested rather than just scheduled. If something goes badly wrong, there is a plan to get you running again, not a scramble.
04
Regular business reviews where we sit down, look at what is coming, and plan the migrations and rebuilds around your budget. You find out about the ageing server before it dies, not after.
Who we work with
Accountants, brokers and legal practices. Client data you cannot afford to lose, and obligations that expect you to prove how it is handled.
Patient records, practice management software and privacy obligations that are not optional.
Five to twenty staff, a mix of laptops, phones and a server or two, and nobody in-house whose actual job is IT.
Term dates, budget cycles, duty of care and the January device churn. School IT runs on a different calendar to every other business.
Most of what we do, you never see. That is the point.
Monitoring, patching and backups run whether anything is wrong or not. The quiet months are the ones you are paying for.
How we workHow it works
01
We get to know the business first: what you do, who does what, and what has been quietly driving everyone mad. Then every device, licence and bit of network gear.
02
We build the roadmap together: what gets sorted now, what comes next, what waits. Your goals lead and the tech follows, in writing, before anyone touches anything.
03
The work gets done in an order that does not stop you trading. Riskiest things first, disruptive things after hours, and you always know what is coming.
04
Monitoring, patching and support from then on. You hear from us before something breaks, and we revisit the roadmap as the business changes.
Pricing
excluding GST
Most IT companies keep their pricing behind a form. We think you should be able to work out whether we're a fit before you talk to anyone. Priced per user, per server and per site, so it tracks what you actually run. One predictable monthly figure, worked out in front of you. Nothing waits to be discovered on an invoice.
One hour of ad hoc support without an agreement is $150. Everything listed here, per user, is $119 for the month.
Included in every agreement
And more, all of it set out in full before you sign anything.
Outside an agreement
Projects, out of scope work, and anyone without an agreement are billed hourly.
| Rate | With agreement | Without |
|---|---|---|
| Business hours Mon to Fri, 9am to 5pm | $120/hr | $150/hr |
| After hours Outside 9am to 5pm, plus weekends and public holidays | $180/hr | $220/hr |
| Emergency Two hour minimum | $240/hr | $300/hr |
All rates in AUD and exclude GST.
Local
Coast IT is a Gold Coast business. We look after clients from Tweed Heads up through the Gold Coast and into Brisbane, which means someone can be standing in your office rather than reading a script to you over the phone.
Read our storyService area
Start here
Start with the Cyber Risk Scorecard. Free, 2 minutes, and you get a score back straight away with the gaps ranked. If you want the full picture after that, the Security Snapshot goes six areas deep and comes back inside 48 hours.
Security Snapshot
$297
inc GST
Back in 48 hours
Open ports, unknown devices, ageing firmware and misconfigured rules, scanned the way an attacker would.
Secure Score, multi factor coverage, admin accounts, mail forwarding rules and licence usage.
Whether SPF, DKIM and DMARC are set correctly, and whether anyone can send mail as you.
Outstanding patches, antivirus status, encryption, drive health and local admin exposure on every device.
Certificates, exposed services, missing security headers and known vulnerabilities on anything public facing.
Breach databases searched for credentials tied to your domain, so you know which logins are circulating.
For a new enquiry, we call back within one business hour, Monday to Friday between 9am and 5pm. Existing clients are covered by strict SLAs written into the agreement, and first response on a ticket averages eight minutes.
Three things, and they run together. We keep your systems running smoothly: monitoring, scheduled patching, and a helpdesk where you get a person. We keep them secure: multi factor, endpoint protection, email hardening, Essential Eight alignment, and backups that get tested rather than assumed. And we plan ahead, so replacements land in a budget rather than as a surprise. Most of it happens before it becomes your problem, which is the difference between managed IT and ringing someone after something breaks.
An agreement is priced per user, per server and per site, so it tracks what you actually run rather than a flat figure that happens to suit us. Day to day support is included, so you are not watching the clock every time you ring. The published hourly rates apply to projects, to out of scope work, and to anyone without an agreement. We work the monthly figure out from your real setup rather than quoting a per seat number blind.
No. Coast IT is a local Gold Coast business, so whoever picks up already knows your setup. There is no overseas call centre, no tier one script and no handover.
Onsite covers the Gold Coast, Brisbane and Tweed Heads. The Gold Coast is home, so getting onsite there is straightforward, and we cover the run north into Brisbane and south to the border. Remote support is available Australia wide, so a second site or staff working outside that stretch are still looked after.
Only if that is what you want. Some clients have nobody in house, so we are the entire IT function. Others have their own person or team and we work alongside them, covering what they do not have the time or the tools for. Usually that is specialist work, security monitoring, and alerting that runs outside business hours so nobody in house has to sit watching for it. We fit around what you already have.
The Security Snapshot is built for exactly that situation. $297 including GST, back with you inside 48 hours, and it tells you what is actually exposed right now. It works well as a second opinion, and there is no obligation to change anything afterwards.
Thirty minutes, no obligation, plain answers. We will talk through what you have got and what is not working.
Got it, thanks.
Somebody will read this properly and come back to you. We get back to you within one business hour, Mon to Fri, and if you have sent it in the evening or over the weekend it will be the next business morning.
If something is down right now, do not sit and wait on us. Ring 1300 025 110 and we will pick it up.
That did not send.
Something went wrong at our end, so please ring 1300 025 110 or (07) 5638 1255, or email info@coastit.au. We would rather hear from you than lose the message.
