Proactive IT Support For Your Growing Business
Reliable, fully managed IT services designed to reduce downtime, boost security, and support your team — every step of the way
Proactive Support
Fast Response, Local Team
Remote & Onsite IT Support
We Know Your Setup Inside Out
Security-First Approach
Patch Management & Updates
24/7 Security Operations Centre
Email Security & Cloud Backups
Peace of Mind
24/7 Monitoring & Alerts
System Health Reporting
Strategic IT Reviews
Managed IT
Why Managed IT?
At Coast IT, we specialize in Managed IT services for businesses across the Gold Coast and Brisbane region. Managed IT involves outsourcing your company’s IT needs to a professional team, allowing you to focus on what matters most, growing your business. With our expert team managing your IT infrastructure, including network security, cloud backups, and technical support, your business will benefit from reduced downtime, enhanced security, and cost efficiency. Whether you are in the Gold Coast or Brisbane, our tailored Managed IT services ensure your technology runs smoothly, helping your business stay competitive in today’s digital landscape.
How Much does it cost?
Cost tailored to your needs
Only pay for the services that fit your business
Worry Free IT Management
Know that all systems are being looked after
Cheaper than in-house IT
Utilise our experts instead of hiring staff
Guaranteed to save time
Boost productivity without IT distractions
Flexable contracts
Peace of mind with our satisfaction guarantee
Managed IT Packages
Essentials
For businesses that want essential coverage — security, patching, and productivity basics — with minimal overhead.- Microsoft 365 Business Premium
- Unlimited Remote Server Support
- Remote Workstation Support
- Update and Patch Management
- 24/7 Alert Management
- Managed Anti-Virus
- Preventative Maintenance
- Phishing Defense & Spam Filtering
- Microsoft License Management
- Custom Portal Access
- Dark Web Monitoring
- Server Cloud Backups
- DNS Health Monitoring
- Annual Strategy Review
Business
Everything in Essentials, plus full support and monitoring — a complete managed IT solution for growing teams.- Everything in Essentials, plus:
- Unlimited Onsite Server Support
- Unlimited Remote Workstation Support
- Network Monitoring
- Annual Network Firmware Management
- Advanced Email Threat Protection
- Real-Time Monitoring & Optimisation
- Configuration & Policy Management
- Web Protection
- Backup Monitoring
- Domain Mail Health & Compliance
- Tech Environment Documentation
- Quarterly Strategy Reviews
Enterprise
For high-performance businesses that want white-glove support, deep security coverage, and premium insights.- Everything in Business, plus:
- VIP Access + After Hours Support
- Priority SLA on all Support
- 24/7 Security Operations Centre
- Daily Microsoft 365 Backups
- Security Awareness Training
- Network Audit & Map Layout
- Network Configuration Backups
- Quarterly Network Firmware Management
- AI-Enhanced Security & Web Protection
- Disaster Recovery Testing
- Monthly Reporting & vCIO Insights
- Discounted Project Rates
How can managed Services help?
Improved Efficiency & Productivity
Enhanced IT Security & Compliance
Proactive Monitoring & Maintenance
Predicable Monthly IT Costs
Greater In-house IT Capabilitie
Access To Newer Technologies
Free your team from day-to-day IT tasks
Remove The Need For Internal IT Resources
Frequently Asked Questions
How does pricing work?
Our pricing is simple and scalable — we charge per user, per server, and per site. You can tailor your plan to suit the size and needs of your business, with optional add-ons available for things like cloud backups, managed firewalls, and Wi-Fi solutions.
Do you offer after-hours or emergency support?
Yes — after-hours support is included in our Elite plan. Essentials and Business customers can also access emergency support as needed, billed at our standard after-hours rates.
What makes Coast IT different from other providers?
At Coast IT, we prioritise proactive support, clear communication, and solutions tailored to your unique business needs. Being based locally on the Gold Coast and Brisbane, we’re close by when you need onsite help — no call centres, no generic fixes, just real support from a team that knows your environment.
What if we already have internal IT staff?
No problem at all — we regularly partner with internal IT teams to provide after-hours support, project assistance, and strategic guidance. Our goal is to complement your team by handling the routine maintenance and backend support, so they can stay focused on higher-value business initiatives.
How do you onboard new clients?
We start with an onsite discovery session to understand your environment and develop a tailored plan that suits your business needs. From there, we document everything securely and roll out our monitoring, patching, and protection tools. The entire process is designed to be smooth and non-disruptive, so you can keep business running as usual.
Is there a minimum term or contract?
Yes – all Managed Service Agreements have a minimum term of 12 months. However, we offer discounted rates for multi-year commitments if you’re looking for long-term peace of mind and savings.
